jitaw's Privacy Policy — your information is safe with us

1. Introduction and Applicability

jitaw ("we", "our", or "platform") operates a reliable online gaming service for users in Bangladesh. This privacy policy explains how we collect, store, use, and protect the personal information of those who use our website and services.

This privacy policy applies to all jitaw services, including our website jitaw.cam, the mobile version, and any platform connected to our services. By using our services, you agree to the terms described in this policy.

We are committed to protecting your privacy as one of our top priorities. We only collect information that is essential for providing our services, and we never sell or transfer your information to third parties without authorization.

2. Types of Information Collected

jitaw collects various types of information to help improve the quality of our services and provide you with the best experience. Below is a detailed description of the information collected:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash / Nagad / Rocket verification)
• National ID number or passport number (where applicable)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile number
• Bank account details (for withdrawals)
• Transaction history (deposits and withdrawals)
• Wallet balance information

2.3 Technical Information

• IP address and device identifier
• Browser type and version
• Operating system information
• Website usage time and session data
• Referral source and navigation patterns

2.4 Gaming Activity Information

• Play history and preferred games
• Bet amounts and results
• Bonus usage history
• Promotion participation details

3. Methods of Data Collection

jitaw collects information in the following ways:

3.1 Direct Collection

We collect information directly from you when you register on our platform, log in, complete account verification, contact customer support, or take part in our promotions.

3.2 Automatic Collection

Some information is collected automatically when you visit our website, through cookies, log files, and similar technologies. This includes your browsing behaviour, click data, and session-related information.

3.3 Through Third Parties

For identity verification and fraud prevention, we may verify information through legitimate third-party service providers. During payment processing, mobile financial service providers such as bKash, Nagad, Rocket, or Upay share relevant transaction information.

4. Purpose of Data Use

jitaw uses the collected information for the following purposes:

4.1 Service Delivery and Operations

• Account creation, management, and verification
• Processing deposits and withdrawals
• Ensuring the smooth operation of gaming services
• Managing bonuses and promotions

4.2 Security and Compliance

• Complying with anti-money laundering (AML) regulations
• Preventing fraud and unauthorised access
• Preventing access by minors
• Implementing responsible gaming policies

4.3 Customer Service Improvement

• Providing 24/7 Bengali live chat support
• Personalising the user experience
• Delivering relevant promotions and offers
• Resolving issues and handling complaints

4.4 Analysis and Improvement

We analyse aggregated and anonymised data to improve service quality, develop new features, and monitor platform performance.

5. Data Sharing and Disclosure

jitaw never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and security verification services. These partners are contractually bound to maintain confidentiality.

5.2 Legal Obligations

Information may be disclosed as required by court orders, lawful requests from law enforcement agencies, or relevant legal obligations.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, the new owner will be bound to follow the same privacy policy.

6. Data Storage and Security

jitaw has implemented industry-standard security measures to protect your information:

6.1 Technical Safeguards

• All data transmissions are secured using SSL encryption technology
• Stored data is protected with AES-256 encryption
• Firewalls and intrusion detection systems are kept active
• Regular security audits and vulnerability assessments are conducted

6.2 Access Controls

• Only authorised personnel can access user information
• All staff are bound by strict confidentiality agreements
• All data access activities are logged and reviewed regularly

6.3 Retention Period

Information is retained while your account is active and for as long as necessary after account closure to meet legal obligations. Financial transaction records are retained for the period required under applicable regulations.

7. Cookie Policy

The jitaw website uses cookies, which are small text files stored in your browser. Cookies help us maintain service quality and improve your experience.

7.1 Types of Cookies

• Essential cookies: required for maintaining login sessions, security verification, and the basic operation of the platform
• Functional cookies: used to remember your preferences, language settings, and gaming experience
• Analytics cookies: used to analyse website usage and improve service quality

7.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may disrupt some basic platform functions and you may not be able to log in properly.

8. Your Rights

As a jitaw user, you have the following rights over your own personal information:

8.1 Right to Access

You can request at any time to see what information we hold about you. We will provide that information within a reasonable time.

8.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected. We will make the correction after appropriate verification.

8.3 Right to Request Deletion

In certain circumstances, you may request the deletion of your information. However, some data may need to be retained for a specific period due to legal obligations or the need to resolve ongoing disputes.

8.4 Objection to Data Processing

Contact us to object to marketing communications or certain types of data processing. We will review your request and comply where applicable.

To exercise this right, contact our support team via 24/7 live chat or email.

9. Minor Protection

jitaw strictly prohibits the use of its services by anyone under the age of 21. We take the following measures:

• Age verification is mandatory at registration
• A national ID card or other government-issued identification may be required in cases of suspicion
• Any account identified as belonging to a minor is immediately closed
• No information is knowingly collected from minors

If you become aware that a minor is using our platform, please contact us immediately.

10. Policy Changes

jitaw may update or modify this privacy policy from time to time. The following process will be followed for any changes:

• The updated policy will be published on this page and the "Last Updated" date will be changed
• A notification may be sent to the registered email address for significant changes
• Continued use of the platform after changes are made will be taken as your agreement to the new policy

You are advised to visit this page regularly so that you remain aware of the latest privacy policy.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: 24/7 Bangla support — contact us directly from the live chat section of our website
• Email: [email protected]

Our privacy team generally aims to respond to your request within working days. For urgent matters, use the 24/7 live chat support.

Visit the relevant pages to learn more about our terms and conditions and responsible gaming policy.